Today's Firstcry Coupons, Offers, Deals & Promo Code for May, 2023
FirstCry is one of the leading e-commerce companies in India that specializes in baby and maternity products. It was founded in 2010 by Supam Maheshwari and Amitava Saha. The company is headquartered in Pune, Maharashtra, India.
FirstCry offers a wide range of products for babies and children, including clothing, toys, nursery items, and baby care products from both national and international brands. They also have a physical store presence with more than 400+ stores across the country, which enhances the customer experience of the touch and feel of products before making the purchase decision.
In addition to its own e-commerce platform, FirstCry also operates a number of physical stores across India, where customers can see, touch, and try on products before purchasing.
FirstCry's website and mobile app are popular among parents in India for buying baby and maternity products. They also offer various deals and discounts on the products.
In 2019, FirstCry has raised $296M in funding over 8 rounds. The company's latest funding was raised on Jan 2, 2019, from a Series G round.
In general, FirstCry is a one-stop-shop for all baby and parenting needs and it has established itself as a reputable brand in the Indian e-commerce market.
How to use FirstCry
Using FirstCry is relatively straightforward. Here's a step-by-step guide on how to use the platform:
- Go to the FirstCry website or download the mobile app on your smartphone.
- If you are new to FirstCry, you will need to create an account by providing some basic information such as your name, email address, and a password.
- Once you have an account, you can start browsing the website or app. You can browse products by categories, such as clothing, toys, or baby care products. You can also use the search bar to find specific products.
- Once you have found a product you want to purchase, you can add it to your cart by clicking the "Add to Cart" button. You can also add multiple products to your cart before checking out.
- Once you have added all the products you want to purchase to your cart, you can proceed to checkout. You will be asked to enter your shipping address and payment details.
- Review your order and place the order.
- you will receive the order confirmation on your registered email address and SMS.
- You can also track the order status in the "My Orders" section of the website or mobile app.
- If you are not satisfied with your purchase, you can also initiate a return/refund from your account.
Why choose FirstCry over others
There are several reasons why FirstCry may be a good choice for those looking to purchase baby and maternity products:
- Wide Range of Products: FirstCry offers a wide range of products for babies and children, including clothing, toys, nursery items, and baby care products from both national and international brands. This gives customers a lot of options to choose from, and they can find many products that may not be available elsewhere.
- Convenience: With the website and mobile app, FirstCry makes it easy for customers to shop for baby and maternity products from the comfort of their own homes. The platform is user-friendly and easy to navigate, making it easy to find what you're looking for.
- Exclusive Deals and Discounts: FirstCry offers a variety of exclusive deals and discounts on its products, making it a cost-effective option for customers. They also offer additional benefits to their loyal customers through loyalty programs.
- Physical store presence: FirstCry also has a large physical store presence across the country, which enhances the customer experience of the touch and feel of products before making the purchase decision.
- Reputation and Trust: FirstCry has established itself as a reputable brand in the Indian e-commerce market and has a large customer base. They also have a secure payment gateway and easy return/refund policy, which instill trust among customers.
- Good Customer Service: They have a good customer service team that is available through call, chat, and email, and they are prompt in resolving any issues that customers may have.
All these factors combined make FirstCry a reliable, convenient, and cost-effective choice for those looking to purchase baby and maternity products in India.
list of services or products FirstCry offers
FirstCry offers a wide range of products and services for babies and children, including:
- Clothing: A wide range of clothing for babies and children, including onesies, rompers, dresses, tops, bottoms, leggings, etc.
- Footwear: A variety of footwear options for babies and children, including shoes, sandals, and socks.
- Baby Care: Products for baby care such as diapers, wipes, creams, lotions, powder, feeding bottles, and other feeding accessories.
- Toys and Games: A wide range of toys and games for babies and children, including educational toys, puzzles, board games, and action figures.
- Nursery: Products for setting up a baby's nursery, including cribs, bassinets, strollers, car seats, etc.
- Maternity: Maternity products such as nursing bras, nursing pads, maternity wear, and others.
- Health and Safety: A range of health and safety products for babies and children, including thermometers, humidifiers, and baby monitors.
- School Supplies: Backpacks, School bags, lunch boxes, and stationery for school-going kids
- Personalized Gift: Personalized gifts option for babies and children such as photo frames, cushions, etc.
- Premium brands: They have a separate section of premium and luxury brands for baby and kid's products
In addition to these products, FirstCry also offers a variety of services to make shopping more convenient for customers, such as free shipping on orders above a certain amount, cash on delivery options, and easy returns.
Cancellation, return, and refund policy of FirstCry
- Cancellation policy: Orders can be cancelled before they are dispatched by visiting the account section or by contacting customer service. However, if the order is already dispatched, the cancellation request will be processed as a return once the product is received back.
- Return policy: Customers can initiate a return within 14 days of receiving the product by visiting their account section or by contacting customer service. The product should be in its original condition and packaging.
- Refund policy: Once the return is initiated and the product is received, the customer will receive a refund or a replacement product as per their preference. Refunds will be processed within 7-10 working days for online payments and 14-18 working days for Cash on Delivery (COD) payments.
Delivery Services offered by FirstCry
FirstCry offers delivery services for the products purchased on their website or mobile app. Here is an overview of the delivery policy for FirstCry:
- Shipping cost: Shipping costs vary depending on the location and the size of the order. Orders above a certain amount may qualify for free shipping. Customers can check the shipping cost for their order by adding products to their cart and entering their shipping address.
- Estimated delivery time: The estimated delivery time for an order depends on the location and availability of the product. Generally, it can take anywhere from 2-7 working days for the order to be delivered. Customers can also track the status of their order by visiting their account section or by clicking the tracking link on the order confirmation email they received.
- Shipping carrier: FirstCry uses a variety of shipping carriers, including major couriers and delivery services such as BlueDart, FedEx, and Ecom Express, to ensure that the products are delivered on time.
- Out-of-stock products: If a product is out of stock, customers can sign up for email notifications to be informed when it becomes available again. They can also contact customer service for information about the expected availability of the product.
- Shipping address: The shipping address can be changed before the order is dispatched by contacting customer service. However, if the order is already dispatched, the address cannot be changed.
- International Shipping: FirstCry currently does not offer international shipping, all orders are only delivered within India.
In general, FirstCry's delivery policy is designed to ensure that the products are delivered on time, and customers can track the status of their orders easily. They have a wide range of options for delivery services and it's cost-effective, which makes the overall customer experience better.
Payment methods offered by FirstCry
FirstCry offers a variety of payment methods for customers to choose from. Here is an overview of the payment methods available on FirstCry:
- Credit/Debit Card: Customers can pay for their order using a credit or debit card. Visa, Mastercard, Rupay, and Amex cards are accepted.
- Net Banking: Customers can also pay using net banking, they can choose their preferred bank from the options available on the website.
- Cash on Delivery (COD): Customers also have the option to pay cash on delivery, where they can pay the amount in cash when the product is delivered to them.
- E-Wallets: Customers can also pay using e-wallets such as Paytm, PhonePe, and GooglePay.
- Gift Card and Voucher: Customers can also pay using gift cards and vouchers if they have any.
- UPI Payment: They also provide UPI based payment method for customer's convenience
All the above payment methods are secure and are processed through a secure gateway. customers can choose the one that is most convenient for them and feel safe in their transactions.
Customer support of FirstCry
FirstCry provides a variety of ways for customers to get in touch for support, here is an overview of their customer support options:
- Phone: Customers can contact FirstCry's customer service team by phone, They provide different toll-free numbers for different regions of the country.
- Email: Customers can also send an email to the customer service team for assistance. They will receive a response within 24 hours
- Chat: They have a Live Chat option available on the website where customers can talk to a customer service representative in real time.
- Social Media: FirstCry is also active on social media platforms like Facebook, Twitter, and Instagram. Customers can contact them through these platforms for assistance.
- FAQ: They also have a comprehensive FAQ section on their website where customers can find answers to common questions.
- Request a Callback: Customers can also request a callback and their customer service representative will call them at a scheduled time.
FirstCry's customer service team is available Monday to Saturday and they are prompt in resolving any issues that customers may have. Customer support is provided in multiple languages for customer convenience. They strive to provide high-quality customer service and help customers with their queries and concerns.
Are there any subscriptions FirstCry offers
Yes, FirstCry provides a subscription service called FirstCry Genius, which is a loyalty program that rewards customers for shopping on the platform. Here is an overview of the FirstCry Genius subscription service:
- Membership: FirstCry Genius is a free program that customers can join by creating an account on the website or mobile app.
- Benefits: Members can earn points on every purchase they make, which can be redeemed for discounts on future purchases. They also get exclusive benefits such as early access to sales and exclusive offers.
- Tier-Based: The program is divided into different tiers (Blue, Silver, Gold, and Platinum) based on the purchase made, each tier offering more benefits than the previous one.
- Free Delivery: Once a customer reaches a certain purchase limit, they are eligible for free delivery on all orders in a month.
- Bonus Points: Customers will also earn bonus points on special occasions such as their birthdays and anniversary.
- Exclusive access: Genius members will also get exclusive access to special sales and offers.
- Renewal: The program membership is renewed every year based on the customer's purchase activity.
This subscription service is designed to provide customers with rewards and exclusive benefits for their loyalty to the platform and encourages them to continue shopping on the platform. This helps to enhance the overall customer experience.
Saving tips on FirstCry
Here are some tips on how to save money when shopping on FirstCry:
- Sign up for the FirstCry Genius loyalty program: As a member, you can earn points on every purchase which can be used to get discounts on future purchases. You will also get access to exclusive deals and offers.
- Look out for deals and discounts: FirstCry regularly offers a variety of promotions and discounts on its products. Keep an eye on the promotions section on the website or subscribe to their email newsletter to stay updated on the latest deals.
- Take advantage of free shipping: FirstCry offers free shipping on orders above a certain amount. Make sure to add enough items to your cart to qualify for free shipping.
- Use e-wallets for payments: You can save money by paying through e-wallets as FirstCry often has special offers and discounts for payments made through e-wallets like Paytm, PhonePe, and GooglePay.
- Compare prices: Before making a purchase, compare the price of the product on FirstCry with other e-commerce platforms to ensure you're getting the best deal.
- Check out the Sale section: Regularly check the sale section on their website, you can find good deals on products across all categories there.
- Use Gift cards or vouchers: If you have any gift cards or vouchers, use them to pay for your purchase as it will save you money.
By following these tips, you can save money and make the most of your shopping experience on FirstCry. Always make sure to check the terms and conditions of any deals or promotions before making a purchase to ensure that you are getting the best deal possible.
Competitors of FirstCry
FirstCry is a leading player in the Indian e-commerce market for baby and maternity products. Some of its major competitors in the Indian market include:
- BabyOye: BabyOye is another leading player in the Indian baby and maternity products market. They offer a wide range of products and have a good reputation for providing quality products.
- Hopscotch: Hopscotch is an online marketplace for babies, kids, and mothers in India, they offer a variety of baby and kids' products, along with maternity products and apparel.
- Mybabycart: Mybabycart is an online store that provides a wide range of baby and children's products, they offer a broad range of options to choose from and have competitive pricing.
- Mamaearth: Mamaearth is a brand that specializes in safe and eco-friendly baby care products, They have a wide range of products for babies and children, as well as for mothers.
- Amazon, Flipkart and other major e-commerce marketplaces: these e-commerce giants also have a wide variety of baby and children products available and are considered as indirect competitors of FirstCry.
- Other retailers such as Mothercare and Max, which have both an online and physical store presence are also considered as competitors to FirstCry
These are just a few of the major players in the Indian market for baby and maternity products. There are other smaller e-commerce platforms and retailers that also compete in this space.
Frequently asked questions about FirstCry
Frequently asked questions that customers may have about the company and their services.
Q: What is the return policy for FirstCry?
A: FirstCry offers a 14-day return policy for most products. Customers can initiate a return within 14 days of receiving the product by visiting their account section or by contacting customer service. The product should be in its original condition and packaging. After the return is initiated and the product is received, the customer will receive a refund or a replacement product as per their preference.
Q: How can I track my order on FirstCry?
A: Customers can track their order by visiting their account section and clicking on the "My Orders" tab. The status of the order will be updated in real-time. Customers can also track their orders by clicking the tracking link on the order confirmation email they received.
Q: How can I pay for my order on FirstCry?
A: FirstCry accepts a variety of payment methods, including credit/debit cards, net banking, and cash on delivery. Customers can also pay using e-wallets like Paytm, PhonePe, and GooglePay.
Q: Does FirstCry offer free shipping?
A: FirstCry offers free shipping on orders above a certain amount. The threshold for free shipping varies based on the location.
Q: What is the FirstCry loyalty program?
A: FirstCry's loyalty program is called "FirstCry Genius". It is a free program that rewards customers for shopping on the platform. Customers can earn points on every purchase, which can be redeemed for discounts on future purchases.
Q: Is there a warranty on products sold on FirstCry?
A: Most of the products sold on FirstCry have a warranty provided by the manufacturer. The warranty period varies based on the product. Customers can check the warranty information on the product page or by contacting customer service.
Q: How can I contact FirstCry customer service?
A: Customers can contact FirstCry customer service by phone, chat, and email. They can also reach out through social media platforms like Facebook, Twitter, and Instagram.
Q: Are there any FirstCry physical stores where I can see the products before buying?
A: Yes, FirstCry has over 400+ physical stores across the country, where customers can see, touch, and try on products before purchasing.
Q: How do I know if a product is in stock?
A: The availability of a product is displayed on the product page. If a product is out of stock, customers can sign up for email notifications to be informed when it becomes available again.
Q: What is the minimum age for creating an account on FirstCry?
A: The minimum age for creating an account on FirstCry is 18 years.
Q: What should I do if I receive a damaged product?
A: If a customer receives a damaged product, they should contact customer service immediately to initiate a return or replacement.
Q: Are there any promotions or discounts available on FirstCry?
A: FirstCry regularly offers a variety of promotions and discounts on its products. Customers can stay updated on the latest deals by visiting the promotions section on the website or by subscribing to the company's email newsletter.
Q: How long will it take for my refund to be processed?
A: The time it takes for a refund to be processed depends on the method of payment used. It can take anywhere from a few days to a few weeks for the refund to be processed and for the customer to see the funds back in their account. Generally, for online payments, it will take 7-10 working days and for COD it may take around 14-18 working days.
Q: How can I change my shipping address after placing an order?
A: Customers can update their shipping address by contacting customer service before the order is dispatched. If the order is already dispatched, the address cannot be changed, however, if the order is undelivered due to address issues, the customer can request for redelivery with the updated address.
Q: Can I cancel my order?
A: Orders can be canceled before they are dispatched, customers can cancel the order by visiting their account section or by contacting customer service. If the order is already dispatched, the cancellation request will be processed as a return, once the product is received back.